Privacy Policy

1. Introduction

La Casa Nido ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our vacation rental property, or use our services.

This policy applies to information collected through our website (lacasanido.mx), direct bookings, and communications via email, WhatsApp, or other channels.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Booking and travel dates
• Payment information (processed securely through third-party providers)
• Government-issued ID (as required by Mexican law for accommodation providers)
• Emergency contact information
• Special requests or accessibility needs

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Cookies and similar tracking technologies

2.3 Third-Party Platform Information

For bookings made through Airbnb or other platforms, we may receive limited information as permitted by those platforms' privacy policies.

3. How We Use Your Information

We use your information for the following purposes:

• Processing and managing your booking
• Communicating about your reservation
• Providing customer support
• Complying with legal requirements (tax reporting, guest registration)
• Improving our website and services
• Sending promotional communications (with your consent)
• Preventing fraud and ensuring security
• Analytics and website optimization

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors (for secure transaction processing)
• Cleaning and maintenance services (limited contact information)
• Analytics services (Google Analytics)
• Communication platforms (email services, WhatsApp Business)

4.2 Legal Requirements

• Mexican tax authorities (as required by law)
• Government agencies (for guest registration compliance)
• Law enforcement (when legally required)

4.3 Business Transfers

In the event of a sale, merger, or transfer of our business, guest information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage (Google Analytics)
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Booking information: 7 years (for tax and legal compliance)
• Marketing communications: Until you opt out
• Website analytics: 26 months (Google Analytics default)
• Guest registration data: As required by Mexican law

9. International Data Transfers

Your information may be transferred to and processed in countries other than Mexico, including the United States (for services like Google Analytics). We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated revision date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: